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Effective Date: 2/18/25
Last Updated: 7/27/26

Pine Design & Marketing (“Company,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. By using our website, services, or providing your personal information, you agree to this policy and our Terms of Service.

1. Information We Collect

We collect personal and business information to provide our services effectively. This includes:

  • Personal Identifiers: Name, phone number, email, business name, and address.
  • Payment & Transaction Data: Billing details, invoices, and payment history.
  • Marketing & Communications Data: Preferences for email and SMS marketing, including opt-in records.
  • Website Usage Data: IP address, browser type, cookies, and interactions with our site.

2. How We Use Your Information

We use collected data to:

  • Provide and improve our services.
  • Process and fulfill payments securely.
  • Communicate with you via email, SMS, or phone for marketing, service updates, and support.
  • Share testimonials or Google reviews on our website and marketing materials.
  • Comply with legal requirements.

By providing your contact information and checking the consent box on our forms, you agree to receive SMS and email communications, including promotions, updates, and service-related messages. You may opt out at any time by replying STOP to SMS messages or clicking “unsubscribe” in emails. Consent to receive text messages is not a condition of purchasing any goods or services.

3. SMS/Text Messaging

By providing your phone number and checking the consent box on our forms, you agree to receive SMS text messages from Pine Design & Marketing related to your inquiry. These may include appointment scheduling, follow-ups, service updates, and marketing communications.

  • Message frequency varies.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP. After opting out, you will receive no further messages unless you opt in again.
  • Reply HELP for assistance, or contact us at support@pinedesignmarketing.com or (989) 551-0262.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers strictly as necessary to deliver our own messages to you (for example, our SMS platform provider), and for no other purpose.

4. Payments & Legal Obligations

All payments made for services, deposits, or payment plans are legally binding and non-refundable, unless explicitly stated in a written agreement.

  • By engaging our services, you agree to fulfill all payment obligations, including installment plans.
  • Failure to complete payments may result in service termination and legal action.
  • Chargebacks or disputes without legitimate cause may result in additional fees and legal recovery.

5. Use of Reviews, Testimonials & User Content

By submitting a testimonial, review, or feedback (whether directly or via third-party platforms like Google), you grant us permission to use, edit, and display this content on our website, social media, and marketing materials.

If you wish to withdraw consent for testimonial use, you must submit a written request to support@pinedesignmarketing.com.

6. Data Protection & Retention

We implement security measures to protect your data from unauthorized access or breaches. Your data will be retained for as long as necessary to fulfill our contractual and legal obligations.

7. Third-Party Sharing

We do not sell or share your personal data with third parties for their marketing purposes. We may share information only as necessary with:

  • Payment processors (e.g., QuickBooks, Square) for secure transactions.
  • Service providers who help us deliver our own communications to you (e.g., our email and SMS platform providers), strictly for message delivery and for no other purpose.
  • Legal authorities if required by law or to protect our rights.

Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for their own marketing or promotional purposes.

8. Your Rights & Choices

You have the right to:

  • Request access to, correction of, or deletion of your data.
  • Opt out of marketing communications at any time.
  • Withdraw consent for testimonial use (subject to written request).

To exercise these rights, contact us at support@pinedesignmarketing.com.

9. Governing Law & Dispute Resolution

This policy is governed by the laws of the State of Michigan, United States. Any disputes arising from this policy will be resolved through binding arbitration in Huron County, Michigan before resorting to legal action.

10. Updates to This Policy

We reserve the right to update this policy. Significant changes will be communicated via email or a notice on our website.

11. Contact Us

For questions or concerns, contact us at:

Email: support@pinedesignmarketing.com
Phone: (989) 551-0262