Effective Date: 2/18/25
Last Updated: 3/19/25

Pine Design & Marketing (“Company,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. By using our website, services, or providing your personal information, you agree to this policy and our Terms of Service.

1. Information We Collect

We collect personal and business information to provide our services effectively. This includes:

• Personal Identifiers: Name, phone number, email, business name, and address.
• Payment & Transaction Data: Billing details, invoices, and payment history.
• Marketing & Communications Data: Preferences for email and SMS marketing, including opt-in records.
• Website Usage Data: IP address, browser type, cookies, and interactions with our site.

2. How We Use Your Information

We use collected data to:

• Provide and improve our services.
• Process and fulfill payments securely.
• Communicate with you via email, SMS, or phone for marketing, service updates, and support.
• Share testimonials or Google reviews on our website and marketing materials.
• Comply with legal requirements.

By providing your contact information, you agree to receive SMS and email communications, including promotions, updates, and service-related messages. You may opt out at any time by replying STOP to SMS messages or clicking “unsubscribe” in emails.

3. Payments & Legal Obligations

All payments made for services, deposits, or payment plans are legally binding and non-refundable, unless explicitly stated in a written agreement.

• By engaging our services, you agree to fulfill all payment obligations, including installment plans.
• Failure to complete payments may result in service termination and legal action.
• Chargebacks or disputes without legitimate cause may result in additional fees and legal recovery.

4. Use of Reviews, Testimonials & User Content

By submitting a testimonial, review, or feedback (whether directly or via third-party platforms like Google), you grant us permission to use, edit, and display this content on our website, social media, and marketing materials.

If you wish to withdraw consent for testimonial use, you must submit a written request to [Insert Email].

5. Data Protection & Retention

We implement security measures to protect your data from unauthorized access or breaches. Your data will be retained for as long as necessary to fulfill our contractual and legal obligations.

6. Third-Party Sharing

We do not sell or share your personal data with third parties for their marketing purposes. However, we may share information with:

• Payment processors (e.g., Stripe, PayPal) for secure transactions.
• Marketing platforms (e.g., email and SMS providers) for communication purposes.
• Legal authorities if required by law or to protect our rights.

7. Your Rights & Choices

You have the right to:

• Request access to, correction of, or deletion of your data.
• Opt out of marketing communications at any time.
• Withdraw consent for testimonial use (subject to written request).

To exercise these rights, contact us at [Insert Email].

8. Governing Law & Dispute Resolution

This policy is governed by the laws of the State of Michigan, United States. Any disputes arising from this policy will be resolved through binding arbitration in [Insert County, Michigan] before resorting to legal action.

9. Updates to This Policy

We reserve the right to update this policy. Significant changes will be communicated via email or a notice on our website.

10. Contact Us

For questions or concerns, contact us at:

📧 Email: support@pinedesignmarketing.com
📞 Phone: (989) 200-3011